Retina Pay
Privacy Policy & Terms and Conditions
Based in Vavuniya – Online Recharge & Bill Payment Platform
🔒 Privacy Policy
Effective Date: November 2025
Retina Pay (“we”, “our”, “us”) operates as an online payment and recharge platform that enables users to pay for OTT, DTH, electricity, and other bills across Sri Lanka. We are committed to safeguarding your personal data and respecting your privacy.
1️⃣ Information We Collect
- Personal details (name, phone number, email).
- Bank account details or payment references for verification.
- Uploaded receipts as proof of payment.
- Device and browser information for security and performance.
2️⃣ How We Use Your Information
- Process and verify your recharge and bill payments.
- Communicate transaction updates and support responses.
- Improve our services and maintain security.
- Comply with legal and regulatory obligations in Sri Lanka.
3️⃣ Data Protection & Sharing
We use secure servers and encryption to protect user data. Information is shared only with trusted payment partners and operators required to complete your transaction. We do not sell or rent your information.
4️⃣ Your Responsibilities
Keep your banking information confidential and ensure uploaded receipts are valid and accurate.
5️⃣ Policy Updates & Contact
Retina Pay may update this policy from time to time. Updates will appear on our website. For questions, please contact our support team at +94 74 313 6599 or email info@retina-pay.com.
📜 Terms and Conditions
Effective Date: November 2025
By accessing or using Retina Pay services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
1️⃣ General Terms
Retina Pay provides an online platform to facilitate bill payments, including DTH, OTT, and utility bills. You agree to use the service only for lawful purposes and in accordance with all applicable laws.
2️⃣ Payment Terms
- All payments are processed through trusted payment gateways.
- Payments for services are non-refundable once processed.
- Retina Pay is not responsible for any errors or issues caused by third-party service providers.
3️⃣ Limitation of Liability
Retina Pay will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including but not limited to loss of data or income.
4️⃣ Amendments to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website. Continued use of our services indicates acceptance of the modified terms.